Position Title: Customer Service Associate (Ecommerce) CSR 1

Department: Operations Reporting to: Operations Supervisor

Compensation Band/Level: CSR1

Position Summary

Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling.

Overall Responsibilities

• Provides order support to customer via phone, chat and email
• Respond to general questions and facilitate problem resolution
• Provide information, product recommendations and complete sales based on identified customer needs
• Recommend products and sell/upsell as appropriate
• P...