Overview

Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services. Assist internal staff and external clients in resolving technical or functional issues related to digital platforms. Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation. Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools. Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Key Responsibilities

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms. <...