Step into the role of Service Delivery Manager, focusing on client satisfaction and effective SAP operations in a hybrid workspace. Influence service quality and lead critical projects for continuous improvement.
In this role, you will act as a strategic partner to clients, managing both RUN and GROW aspects of service delivery. This involves mentoring a team of consultants, compiling performance metrics, and facilitating regular governance meetings. You will also prioritize client needs and oversee issue resolution, ensuring SLAs and project targets are met.
Key Responsibilities:
• Manage SAP services to meet client business needs
• Lead consultants in delivering innovative solutions
• Prepare comprehensive performance reviews
• Coordinate resolution of operational issues
• Oversee governance meetings with stakeholders
Requirements:
• Bachelor's degree required; IT focus preferred
• Minimum 7 years of relevantERP project experience
• 3 or more years in...