Step into a rewarding role as a Bilingual Collections Advisor, focused on enhancing client relationships in automotive finance. Utilize your skills to manage overdue accounts and improve financial outcomes effectively.
As a key member of the Collections team, you'll engage with customers to negotiate payments and resolve issues, thereby ensuring adherence to business strategies and regulations. Strong communication skills in English and French are essential for navigating diverse client interactions and fostering collaborations. This role is suitable for those with collections experience who thrive in performance-driven environments.
Key Responsibilities:
• Execute effective collections strategies through clear communication
• Discuss payment arrangements and negotiate terms with clients
• Resolve complaints and concerns regarding loan contracts
• Ensure compliance with operational and regulatory frameworks
• Promote team morale and development through leadership