As part of the management of its activity within Madrid airport, Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover, customer assistance and punctuality and security of all the operations of Royal Air Maroc.

Key Responsibilities

• Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards
• Supervision of assistance organizations and control of services
• Coordination of the care of passengers in the event of irregularity (transport , accommodation, etc.)
• Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover
• Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc ).
• Reporting of the stopover activity and reassembled passenger complaint...