Luxury 5* Hotel close to Stellenbosch is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all hotel policies and procedures.

Responsibilities:

Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
Oversee all Guest Relations processes
Assist in employee relations processes
Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
Attend morning meetings
Able to compile the roster, roster management
Set up and create training for all new recruited Guest Relations Officers
Ensure that all guest queries are taken and processed in a speedy and efficient man...