Responsibilities

• Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
• Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
• Oversee all Guest Relations processes
• Assist in employee relations processes
• Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
• Attend morning meetings
• Able to compile the roster, roster management
• Set up and create training for all new recruited Guest Relations Officers
• Ensure that all guest queries are taken and processed in a speedy and efficient manner
• Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
• Ensure attention to detail in all tasks given
• Ensure all Guest Relations Officers are trained on all aspects of the property

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