**Description:**

+ Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
+ Ensures the strict control of room keys.
+ Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
+ Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
+ Understands rate structure and promotional rates available.
+ Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.
+ Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
+ Responds to the results of the Hysat and ensures that the relevant changes are implemented.
+ Ensures that Front Office associates work in a supportive and flexible manner with other departme...