**Job Identification:** 209113
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**OVERVIEW OF ROLE**

The Duty Manager supports the Director of Rooms and Front Office leadership team in overseeing the daily operations of the Front Office and guest services, ensuring seamless service delivery and exceptional guest experiences.

This role acts as the key operational leader on shift, managing the Welcome Desk, Guest Relations and lobby operations. The Duty Manager is responsible for supervising team performance, resolving guest concerns, ensuring operational efficiency and always maintaining brand standards.

**MAIN DUTIES & RESPONSIBILITIES**

The main responsibilities of the Duty Manager are summarised below; however the list is not exhaustive.

**GENERAL DUTIES**

• Oversee the daily Front Office and lobby operations to ensure smooth and efficient service delivery.

• Act...