About the job Duty Manager

Job Responsibilities

• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
• Assists in VIPs arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
• Prepares and checks for VIPs arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Handles guest complaints and other related proble...