The Duty Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. The role involves managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.

Key Responsibilities

Front Office Operations

• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.
• Proficient in check-in, check-out and understands overall billing procedures.
• Understands booking & cancellation policies.
• Able to handle guests complains & provide service recovery.
• Accurate understanding of the night audit procedure regarding with hotel PMS system.
• Communicate effectively with colleagues to ensure consistent awareness of hotel promo, o...