**Job Summary**

The Duty Manager – Front Office is responsible for leading front office operations during assigned shifts, ensuring seamless guest arrivals and departures, and maintaining high service standards in line with brand expectations. This role serves as the primary escalation point for guest concerns and oversees all front desk activities in the absence of the Front Office Manager.

**Key Responsibilities**

**Front Office Operations**

+ Oversee reception, guest services, concierge, and lobby operations
+ Ensure smooth check-in/check-out processes with minimal wait times
+ Monitor room allocation, upgrades, and VIP arrivals
+ Ensure accuracy in reservations, billing, and cashiering procedures
+ Coordinate closely with Housekeeping for room readiness and status updates

**Guest Relations**

+ Personally welcome VIPs, repeat guests, and priority members
+ Handle guest complaints, special requests, and service reco...