Position Overview:  

• Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
• Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
• To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
• Responsible for sales according to hotel task .

KEY TASKS

EXPECTED RESULTS

Duties

• Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of t...