Job Overview:
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
The Duty Manager is responsible for overseeing the hotels day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Parks five-star luxury standards.
The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.
Key Responsibilities
Guest Experience & Service Excellence
Act as the senior point of contact for guests during assigned shifts, ensuring a warm, ...