**Key Responsibilities:**

**Guest Experience**

+ Ensure all guests receive a warm and professional welcome in line with Holiday Inn Express brand standards.
+ Handle guest complaints, requests, and service recovery promptly and effectively.
+ Monitor guest satisfaction and take corrective actions where necessary.
+ Assist VIP guests and ensure special requests are fulfilled.

**Operational Management**

+ Supervise hotel operations during assigned shifts, including Front Office, Housekeeping, Engineering, and Food & Beverage areas.
+ Ensure smooth coordination between departments to deliver a seamless guest experience.
+ Conduct regular inspections of guest areas and back-of-house areas to maintain cleanliness, safety, and brand standards.
+ Monitor room inventory, occupancy, and operational requirements.

**Team Leadership**

+ Support, guide, and motivate team members during shifts.
+ Ensure team members comply wi...