We are looking

1. College degree or above, at least 2 years working experience in the same position.

2. Good image and temperament, proficient in computer operation, with strong English listening, speaking, reading and writing skills.

3. Be familiar with the contents and procedures of various emergency plans, and understand the reception etiquette and etiquette.

4. Dignified appearance, love hotel work, good at communication, good management and coordination skills, able to play a good role in management, leadership and supervision.

5. Pay attention to details, have a sense of responsibility, dare to take responsibility, Thorough organization and supervisory skills proficient in accomplishing the task.

工作概述：

1.全面掌握香格里拉标准操作政策和程序方面的知识。

2.管理宾客关系部的运作和工作流程，使宾客满意度最大化。

3.管理和引导员工并且确保酒店政策和程序的执行。

4.获得客人的意见，举行每日和每月会议并指出服务中需要提高的区域。

5.创造积极和谐的工作环境以促进和发展团队精神。