Location
Dubai
Posted
June 21, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
- Be visibly present in the lobby and public areas, proactively engaging with guests and anticipating needs
- Personally welcome VIPs, dignitaries, and repeat guests, ensuring preferences and special requests are honored
- Own service recovery for guest complaints, resolving issues swiftly, empathetically, and within brand guidelines
- Monitor guest feedback channels (in-stay surveys, online reviews) and respond to emerging concerns in real time
- Conduct regular walkthroughs of guest rooms, public areas, back-of-house, and outlets to ensure cleanliness, maintenance, and brand-standard presentation
- Act as the central coordination point between Front Office, Housekeeping, F&B, Engineering, and Security during the shift
- Oversee check-in/check-out flow during peak periods, supporting Front Office colleagues as needed
- Ensure smooth coordination of group arrivals, events, and VIP movements
- Supervise, ...