The Duty Manager is responsible for overseeing the operational activities of the company during their shift. They ensure that all operations run smoothly, efficiently, and in compliance with company policies and standards. The Duty Manager addresses customer needs, resolves issues, supervises staff, and ensures that operational targets are met.

Key Responsibilities:

• Oversee daily operations during the shift to ensure smooth functioning of all departments.
• Develop and implement strategic plans, SOPs, policies, and procedures for efficiency and effectiveness.
• Ensure adherence to company policies, procedures, and safety standards.
• Monitor and manage resources (personnel, equipment, etc.) to maintain optimal service delivery.
• Ensure compliance with operational standards and protocols.
• Supervise and manage team members, providing direction and support as needed.
• Assign tasks and ensure that wo...