Dutch Customer Services – The Netherlands

Purpose of the Role

The Team Manager is a high-quality people leader responsible for fostering a people‑oriented team culture that emphasizes quality, continuous improvement, employee development, and high performance.

Aligned with the organisation's overall strategy and objectives, the Team Manager creates a positive, productive working environment by effectively balancing team needs with company goals. Acting as both a leader and facilitator, the role translates organisational objectives into actionable team plans and efficient operational processes.

In addition, the Team Manager maintains operational control by monitoring and refining processes and team performance to optimise effectiveness, efficiency, and productivity, ensuring that all operational targets are met. The role provides insights and recommendations to the Operations Manager and relevant stakeholders to continuously improve operat...