Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Manage both incoming and outgoing customer calls
• Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
• Reviewe reported cases within established turnaround times and quality standards
• Escalate complex or unresolved issues according to company protocols

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (prefera...