Overview
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Dutch-speaking Customer Support Representative, Barcelona
Responsibilities
Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
Stay informed about our services and products, especially those tailored to individual customer applications.
Escalate any potential service issues to senior team members as needed.
Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
Provide coverage for other agents during their absence and collaborate with the team on specific projects.
Handle administrative responsibilities, including managing holiday, sic...