Mercier Consultancy is seeking a motivated Dutch Speaking Customer Support Representative for our Online Auction & Bidding Platform Department! In this exciting role, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries related to our auction and bidding services. Your role is essential in providing a smooth and enjoyable experience for our users.

If you are passionate about customer service and have an interest in online auctions and bidding, we want to hear from you! Join us in helping our clients maximize their experience on our platform.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist users with questions related to the bidding process, auction rules, and platform features
• Accurately document customer interactions and feedback in our support system
• Collaborate with internal teams to resolve customer issues efficiently