Mercier Consultancy is seeking a Dutch Speaking Customer Support Representative for our Automotive Insurance & Claims Department! In this essential role, you will assist our Dutch-speaking clients with their inquiries related to automotive insurance and claims processing. Your expertise and customer-focused approach will be key in ensuring that our clients receive the highest level of service as they navigate their insurance needs.

If you are passionate about customer service and have a keen understanding of the automotive insurance landscape, we invite you to apply and be a part of our dedicated team!

Responsibilities

• Address customer inquiries in Dutch via phone, email, and chat
• Assist clients with questions regarding their automotive insurance policies and claims
• Document client interactions and resolutions accurately in our systems
• Collaborate with claims adjusters and underwriting teams to resolve complex inquiries
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