Mercier Consultancy is excited to offer an outstanding opportunity for a Dutch Speaking Customer Service Representative for our Client's Subscription-Based Services. In this important role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries related to their subscriptions and ensuring a seamless user experience.

Your fluency in Dutch will be integral in addressing customer questions about subscription plans, billing issues, and service features. You will be responsible for enhancing customer satisfaction by providing accurate information and resolving issues efficiently.

Responsibilities

• Deliver top-notch customer service in Dutch via phone, email, and chat for subscription inquiries
• Assist customers with setting up, managing, and canceling their subscriptions
• Handle billing inquiries, adjustments, and related transactions
• Document all customer interactions accurately in our CRM syst...