We are currently hiring a Technical Customer Service Specialist to join an international support team based in Lisbon. This role focuses on providing both technical and customer support, ensuring users receive timely, accurate, and professional assistance.

This position offers the opportunity to work in a structured and multicultural environment supporting global customers while building technical troubleshooting and service skills.

What You Will Do

• Handle customer inquiries via phone, email, and chat in Dutch and English

• Provide technical and customer support for product or service-related issues

• Troubleshoot and resolve user issues efficiently

• Escalate complex cases to relevant technical teams when required

• Accurately log and update customer interactions in internal systems

• Ensure high standards of customer satisfaction and service quality

Requirements