Customer Support Specialist (E-commerce) – Remote Portugal
Work from Home (Continental Portugal) | Full-time | Start Date: 29/06, 20/07, 27.07

Ready to build a career in a fast-paced, international environment?

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do

• Manage end-to-end customer interactions (phone, email, chat) related to online orders

• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations