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Role title: Designated Support Manager

Location: Colombia

RESPONSIBILITIES

In this role, you will be responsible for providing technical assistance to customer relationship managers and help them overcome technical barriers that customers might experience as they deploy and use OEM products. You will also be providing trainings to the customers on latest features and advancements on the devices.

• Provides Jumpstart services
• Provides Implementation advising and assistance
• Provide Proactive Product Assistance
• Provides Integration and Change Management assistance
• Provides assistance with Deployment Readiness and Planning
• Provides Migration and Upgrade Assistance
• Provides Solution Audits and Tune-Ups
• Provides Health Check and Progress Reviews
• Provides Best Practice consultation
• Provides Incident Management and Escalation Support
• Provid...