Title: Help Desk Analyst 3
Bille Rate: ***
Location: Dover
Shift: 10:30 am to 7pm (It s possible that would change to 8am to 4:30pm)
Onsite: 1 day a week (WED) Orientation and initial training will require them to be on site (est. 1 week)
Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy


Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Role Details:
" Process all inbound telephone calls, emails, and tickets as assigned.
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