To ensure maintenance of donor records through the supervision of donor records clerks.

KPA 1: Customer and Stakeholder Management

• Monitor that donor demographics and donor information are managed in all areas of SANBS.
• Liaises with Zone Donor Managers and Collections Managers to provide zone and branch-specific reports and updates.
• Liaises with Contact Centre Team Leaders and Contact Centre Deferral Officers related to donor demographics and action plans.
• Liaise with ICT related to Donor Housekeeping and Process Error reports and ensure adequate reporting is available.
• Participate in business planning sessions and give input into the business plan for the Contact Centre.
• Monitor and evaluate the overall performance of the department.

KPA 2: Internal Processes

• Ensure documents are correctly prepared for archiving.
• Retrieval of archived documents when required.
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