Description

The Head of Change Management is accountable for ensuring that Citizens’ distribution transformation is adopted, sustained, and owned by the people who live it every day. This role leads modern, human‑centered change, moving beyond traditional rollout models to embed new ways of working through co‑creation, leadership activation, capability building, and continuous learning.

Anchored in the Evolve & Integrate Distribution (E&ID) agenda, this leader integrates change across Operating Model & Roles, Experience & Culture, and Talent Enablement, ensuring that new designs translate into real, observable shifts in behavior, routines, and decision‑making across the branch‑centric ecosystem. This individual will also help the internal team evolve ways of working to improve timeliness, quality, and adopt new capabilities and technologies.

Change is not treated as something “done to” the organization, nor as a one‑time program milestone. Instead, it is bu...