Responsibilities

• Own and manage the dispatch board daily to ensure all scheduled work is accurate, organized, and up to date.
• Schedule service calls, maintenance, inspections, and project work based on urgency, priority, customer commitments, and technician availability.
• Schedule efficiently by considering geography, drive time, technician skill set, job scope, and estimated labor hours.
• Maximize technician productivity by keeping schedules full, minimizing downtime, and reducing unnecessary travel gaps.
• Front-load the month to maintain strong revenue production and avoid last-minute scheduling shortages.
• Confirm all scheduled jobs a minimum of two (2) weeks in advance whenever possible.
• Ensure all work orders contain complete and accurate information, including:
• Detailed job summary and scope of work
• Site-specific notes and special instructions
• Customer contact information...