Key Responsibilities

People & Operations Management

• Lead and manage dispatch staff, ensuring discipline, performance, and productivity standards are maintained
• Liaise closely with HR on employee matters, including disciplinary processes and staff queries
• Manage department headcount and request additional resources when required
• Ensure compliance with company policies, including uniform and safety standards

Dispatch & Logistics Coordination

• Oversee daily dispatch planning, including load scheduling, route allocation, and truck availability
• Liaise with fleet department regarding vehicle issues and ensure minimal disruption to deliveries
• Work closely with clerks, sales reps, and debtors to resolve order, delivery, and account queries
• Authorise after-hours loads in line with company procedures and approvals

Planning & Scheduling

• Ensure ...