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Director, User Experience & Design Strategy
American Express
📍
New York, United States
Location
New York
Posted
June 17, 2026
Commute
Local Area
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Job Description
Director, User Experience & Design Strategy
New York, NY, United States(Hybrid)
**Job Description**
**How will you make an impact in this role?**
Digital Labs is American Express’ innovation engine, responsible for identifying, incubating, and scaling emerging products, experiences, and technologies that shape the future of our business. As Director of User Experience & Design Strategy, you will combine expertise in design craft, customer-centered thinking, and emerging technology innovation to create impactful experiences that drive business outcomes and delight users.
You will lead the UX function for Digital Labs, overseeing a multidisciplinary team spanning design, research, and content while partnering closely with product, engineering, and business leaders. This role requires both strategic leadership and hands-on execution. You will establish a vision for experience design across Labs products, drive consistency and design excellence,...
New York, NY, United States(Hybrid)
**Job Description**
**How will you make an impact in this role?**
Digital Labs is American Express’ innovation engine, responsible for identifying, incubating, and scaling emerging products, experiences, and technologies that shape the future of our business. As Director of User Experience & Design Strategy, you will combine expertise in design craft, customer-centered thinking, and emerging technology innovation to create impactful experiences that drive business outcomes and delight users.
You will lead the UX function for Digital Labs, overseeing a multidisciplinary team spanning design, research, and content while partnering closely with product, engineering, and business leaders. This role requires both strategic leadership and hands-on execution. You will establish a vision for experience design across Labs products, drive consistency and design excellence,...