This is one of the most consequential roles at ServiceNow. You will sit at the intersection of our most important enterprise customers, our field leadership, and our product organization—translating what’s happening in the field into how we build, sell, and deliver the platform. You are the connective tissue between customer reality and company strategy. 

This role demands someone who can earn trust at the C-suite level on a Monday, brief a GM on roadmap trade-offs on a Tuesday, and coach a field team through a high-stakes deployment on a Wednesday. You will work across Product, Customer Success , Partner, and the BUs—orchestrating resources with a sense of urgency and a bias toward customer outcomes. 

What You’ll Do:

Customer Engagement 

• Engage directly with C-suite executives and transformation stakeholders at our most strategically important enterprise acc...