Summary:

In a High-Reliability Organization, the Director of Patient Experience is responsible for the development of strategy and implementation of initiatives to drive behavior change, process improvement, and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Director will assess and analyze data from patient engagement surveys, complaints, and grievances to drive process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital. Manages direct reports in the Patient Experience Program for the hospital.

Responsibilities: