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Director - Parental Experience
FLINTEX CONSULTING PTE. LTD.
📍
singapore, Singapore
Location
singapore
Posted
June 13, 2026
Commute
Local Area
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Job Description
Position Objective
- As a member of the School Senior Leadership Team, the Head of Parent Experience (PX) provides single-point leadership for how families experience communication, engagement, and day-to-day interactions with the school.
- The role ensures that communication is clear, coordinated, and confidence-building, and that parent engagement is intentional rather than reactive.
- Working closely with academic and operational leaders, the role strengthens parent trust, belonging, and advocacy across the lifecycle, recognising that sustained retention and positive word-of-mouth are outcomes of consistently strong parent experience, not standalone initiatives.
- The role also defines and monitors parent-facing operational standards (e.g., responsiveness, clarity, service discipline) to ensure the lived experience matches the school’s ambition.
- Provide end-to-e...