**Work**Appropriately**
Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis
**C**ustomer experience**
- Design and define with the team the strategy to have a holistic customer view, from the aftersales, sales, product, and dealer perspective.
- Work with different business and product teams (Local and regional) to defin e the strategy and execution for Mexico Digital Journey.
- Lead efforts (dealer facing) to support CSI improvement strategies (Sales and After sales)
- Critical case management
- Drive Customer Experience K PIs towards an industry leading position within the Mexican market, including CSI, JDPower, Pulse etc
- Implement and continue engagement strategies to Foster customer centric culture
**OnStar Marketing**& Sales**
- Lead efforts towards delivering KPIs / OKR. Financial, and sales performance. Maintain Mexico te am as benchmark in performance. **Retention above 70%, Churn**below**4%, EBIT MARG...