Director of Service and Training
Company Overview:
Our restaurant group is a leader in the customer service and entertainment. With a focus on innovation, sustainability, and exceptional guest experience, we have established a reputation for delivering memorable experiences for family events, celebrations, or a typical night out. Join our dynamic team and be a part of our continued growth and success.
Job Summary:
As the Director of Service and Training, you will play a pivotal role in shaping the customer experience and ensuring the ongoing development of our talented service and training teams. Reporting directly to the executive leadership, you will be responsible for developing and implementing strategies to enhance customer satisfaction, drive operational excellence, and foster a culture of continuous improvement.
Key Responsibilities:
– Provide strategic leadership and direction for the customer service and training functions
– Oversee the recru...