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Director of Service and Branch Operations
Patten CAT
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East Peoria, United States
Location
East Peoria
Posted
June 22, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Working Hours/Days
8AM-5PM Monday-Friday or as needed depending on travel and events. Evenings and weekends may also be required as the business demands. Expected weekly travel requirement is 60%.
Overview
The Director of Service and Branch Operations provides strategic and operational leadership for Altorferβs service organization and heavy branch operations. This role sets the vision and operating standards to deliver safe execution, strong financial performance, consistent processes and metrics, effective leader and technician development, and an outstanding customer experience across all branch locations. The position partners closely with branch leaders and cross-functional teams to align execution with divisional objectives while supporting continuous improvement and scalable growth.
Basic Duties
Key Responsibilitiesinclude, but are not limited to:
Safety, Quality & Compliance
Champion a safety-first cu...
8AM-5PM Monday-Friday or as needed depending on travel and events. Evenings and weekends may also be required as the business demands. Expected weekly travel requirement is 60%.
Overview
The Director of Service and Branch Operations provides strategic and operational leadership for Altorferβs service organization and heavy branch operations. This role sets the vision and operating standards to deliver safe execution, strong financial performance, consistent processes and metrics, effective leader and technician development, and an outstanding customer experience across all branch locations. The position partners closely with branch leaders and cross-functional teams to align execution with divisional objectives while supporting continuous improvement and scalable growth.
Basic Duties
Key Responsibilitiesinclude, but are not limited to:
Safety, Quality & Compliance
Champion a safety-first cu...