**Description:**

To monitor all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department

To ensure Sales and Marketing associates also provide excellent service to internal customers in other departments as appropriate.

To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan.

To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.

To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and discipline...