**Key Responsibilities**

**1. Guest Experience Leadership**

+ - Champion a **guest-first culture** with strong emphasis on personalization, anticipation, and emotional connection

+ - Ensure flawless execution of arrival, stay, and departure experiences

+ - Drive VIP and repeat guest recognition programs

+ - Oversee concierge, guest relations, and butler services to deliver curated experiences

**2. Rooms Operations Excellence**

+ - Oversee all Rooms Division functions including Front Office, Housekeeping, Concierge, Guest Services, and Butler Operations

+ - Ensure consistency in service delivery aligned with Regent brand standards

+ - Maintain impeccable room product quality, cleanliness, and presentation

+ - Implement and monitor SOPs to ensure efficiency and service excellence

**3. Housekeeping & Product Quality**

+ - Ensure the highest standards of cleanliness, hygiene, and a...