Location
London
Posted
June 27, 2026
Commute
Local Area
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Job Description
The Peninsula London is seeking to hire an experienced Director of Rooms to join our leadership Team. This role will work closely with the General Manager, Operations in planning and leading the large operational team including Guest Experience, Guest Services, Concierge, Housekeeping and Spa & Wellness to ensure maximum business performance, in delivering personalised service within a fast paced high profile hotel.Β
Key accountabilities
Lead the full guest experience strategy, ensuring exceptional service delivery and consistent alignment with Peninsula service principles.
Champion all guest feedback and service recovery processes, driving ti...