What you’ll do…

• To take overall responsibility for the management of the housekeeping, front office, guest experience and engineering teams, ensuring guests are well cared for and guest expectations are exceeded.
• Lead the rooms division through the pre-opening phase, including recruitment, onboarding, SOP development, training plans, room readiness, operating supplies, mock stays, engineering handover requirements and opening checklists.
• Develop and own the end-to-end rooms guest journey, ensuring arrival, departure, housekeeping, in-room experience, guest recognition and recovery moments feel seamless, personal and appropriate for a luxury lifestyle hotel.
• Ensure the Engineering team is fully integrated into the rooms operation, with clear communication around room readiness, defects, guest-impacting maintenance, preventative maintenance and service recovery.
• To ensure that all hotel standard opera...