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Director of Quality at Kempinski Hotels

🏢
Confidential
📍 Ghana, Ghana
📍
Location Ghana
📅
Posted June 21, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

The overall scope of the job includes ensuring optimal communication between management, all administrative and operational departments. Quality assurance and enhancement according to Kempinski standards and hotel-specific standards.

Key Responsibilities

Quality Management:

  • Daily processing of guest feedback on GSS, Review Pro, care/Compliment entries and direct correspondence in cooperation with all administrative and operational departments, including resubmission and ongoing guest correspondence.

  • Implementation of individual quality measurements and guest surveys.

  • Send daily updates about the current status of quality ranking on all channels internally.

  • Analysis of the causes of guest dissatisfaction in cooperation with the responsible department managers.

  • Implementation of improvement processes in cooperation with the responsible department managers.

  • Implementation and sustainable continuation...

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    📍 Location Details

    🌆
    City
    Ghana
    🗺️
    Country
    Ghana
    🚗
    Commute
    Local Area

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