Take on a pivotal role at Fidelity as the Director of Product Operations and Enablement, focusing on client engagement and operational excellence within a hybrid work model. Drive innovation and strategy to enhance service offerings.
You will lead strategic initiatives in product operations, ensuring seamless client experiences across all offerings. This role encompasses overseeing training programs and knowledge delivery to empower clients and internal teams. Collaborate closely with key stakeholders across Fidelity to align initiatives with evolving business needs and client expectations.
Key Responsibilities:
• Develop and execute product operations strategy and training programs
• Facilitate effective integration of new features and services
• Manage risk by monitoring errors and enhancing processes
• Engage clients through the entire product lifecycle
• Provide leadership in UX research for product development
Requirements:
• Minimum 5-7 years in a relev...