**Additional Information**
**Job Number** 26062944
**Job Category** Rooms & Guest Services Operations
**Location** 201 Waterfront St, National Harbor, Maryland, United States, 20745
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $138,000-$199,000 annually
**Bonus Eligible:** Y

**JOB SUMMARY**

Leads process improvement programs for the property. Provides training to leaders on continuous improvement methodology and formal problem solving techniques, enabling departments to drive their own process improvements. Maintains effective coordination and communication of all Guest Satisfaction and Employee Satisfaction programs though the development and implementation of defined metric analysis, action planning & auditing processes. Works with departmental leaders to cre...