Shape the future of customer success at Modern Campus as Senior Director. Drive strategic initiatives that enhance product adoption and customer experience across our higher education platform.
In this critical role, you will lead a team of five Customer Success Managers, focusing on the strategic alignment of customer needs with product offerings. Your expertise in fostering effective collaboration with Account Managers will facilitate a holistic customer journey and lifecycle strategy. You will play a vital role in ensuring customers derive significant value from their engagement with our solutions.
Key Responsibilities:
• Lead and mentor the Customer Success team
• Define a cohesive Customer Success strategy
• Ensure seamless collaboration between CSMs and Account Managers
• Contribute to revenue retention by driving user engagement
• Leverage analytics to enhance customer outcomes
Requirements:
• 8-12+ years in Customer Success or related areas
• 5+ ye...