Lead operational excellence with Ericsson Canada as the Director of Customer Operations. Drive performance in Cloud Software & Services to enhance customer satisfaction and financial outcomes.
In this senior-level role based in Toronto, you will oversee customer delivery performance and ensure that commitments, SLAs, and contractual obligations are fulfilled. You will collaborate closely with account leaders while managing financial discipline and cross-functional execution to improve customer experiences. Your approach will drive continuous improvement across various delivery teams.
Key Responsibilities:
• Own customer delivery performance across Cloud Software & Services
• Drive operational governance and customer satisfaction
• Lead steering meetings and track program progress
• Establish performance reviews across CSS delivery units
• Monitor operational KPIs like delivery health and cost control
Requirements:
• Director-level experience in customer opera...