Lead collections strategy and operations at Wealthsimple, Canada’s leading financial innovator. Drive client-focused collections across various lending products while ensuring compliance and operational excellence.
As the Director of Collections Operations, you will oversee the entire collections lifecycle, from pre-delinquency to post-charge-off recovery. This role involves leading a team to manage client interactions effectively, align with regulatory requirements, and utilize data analytics to enhance performance metrics. Your strategic vision will shape an empathetic, AI-driven collection approach.
Key Responsibilities:
• Define collections strategy for credit cards and personal loans
• Manage the escalating treatment framework for delinquencies
• Design workout programs ensuring compliance with regulations
• Collaborate with data science for personalized engagement strategies
• Ensure audit readiness and compliance with all collection activities
Requirement...