JOB SUMMARY

The Director, Program Operations is responsible for leading and optimizing key operational functions that support the delivery of Outcomes’ clinical programs. This role provides strategic oversight of Quality, Clinical Operations, and Patient Communications, ensuring processes are efficient, scalable, and compliant with regulatory requirements.

The Director partners cross-functionally to establish performance metrics, drive continuous improvement, and ensure consistent execution of operational standards that support high-quality outcomes for clients and patients.

ESSENTIAL DUTIES & RESPONSIBILITIES

Quality Oversight

• Lead the Quality function, including direct oversight of individual contributors
• Establish departmental goals, KPIs, and performance metrics aligned with organizational objectives
• Continuously evaluate and improve the efficiency and effectiven...